Returns & Exchanges

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Returns & Exchanges

At your satisfaction is always guaranteed. We know it’s sometimes necessary to exchange or return an item. Items can be returned if they are complete cases/boxes, unused and resalable.  Items must be returned within 14 days of receiving the item.

We make it easy. Please follow these instructions to return or exchange any item(s) purchased from Direct-2u.com.

  1. Call us at (317) 842-3952 to request a return authorization code.
  2. Secure your merchandise in the original packaging, if available, and enclose a letter wtih the return authorization code and reason for return.
  3. Return the item to us by your preferred carrier.  You are responsible for postage costs to ship the item(s) back to us. If you are returning an item, you should receive credit on your account within one week from the date we receive your return. It is our policy to refund the cost of merchandise only, shipping charges are not refundable. Return the item to the address below:
Direct-2U.com
6824 Hawthorn Park Drive
Indianapolis, Indiana 46220